Community Manager 

Uptown Apartments - La Grange, IL 

JVM Realty 

Brief Position Description:  The Community Manager ll is accountable for all community operations.  The role of the Community Manager ll is to effectively manage and coordinate persons, activities and available resources in an effort to accomplish community objectives as set forth by the Regional Manager and community owner.  These objectives will include maximizing occupancy levels and property values.  The Community Manager ll will train the Assistant Community Manager and/or Leasing Manager or Associate to assume the duties of the Community Manager ll in the event of the Community Manager’s absence.  The Community Manager II demonstrates leadership through his/her capability to train all JVM associates they supervise, troubleshoot problems and provide solutions, capable and willing to assist other JVM Communities and called upon to mentor other associates employed at JVM.

Statement of Expectation:

JVM associates make a commitment to residents, fellow associates and JVM’s business partners to consistently deliver a superior customer experience. All associates are expected to demonstrate Respect, Integrity, Commitment, Professionalism, and Accountability, which are JVM’s Core Values. JVM associates work hard and have high standards. They align themselves with JVM’s vision: to be an industry leader and the preferred choice for residents, associates and investors, recognized for the service we deliver, opportunities we create and the values by which we live.

Administrative:

• Ensure Leasing team completes all lease applications, assists with application verifications and notifies prospective residents of results.
• Ensure Leasing team completes all lease paperwork (contract, addendums, riders, etc.)
• Prepare miscellaneous communications. Ensure the Leasing team reports any service needs by completing a service request in Onesite for maintenance team.
• Ensure proper Inventory of office and maintenance supplies
• Ensure the Leasing team organizes and files appropriate reports, leases and paperwork.
• Attend scheduled company meetings and training seminars.
• Assist the Leasing team with preparation of daily and weekly reports, communications, move-in and move-out inventory, market surveys, etc.
• Rent collection and delinquency control
• Incident reporting
• PO process for payables
• Budget analysis and maintain financial control
• Assist the Service Supervisor/Manager in obtaining bids for projects and capital work
• Conduct huddle meetings
• Interview and hire all team members
• Coach and counsel team members
• Conduct all office performance evaluations and collaborate with Service Supervisor/Manager to complete all service performance evaluations.

Administrative (In the absence of a Leasing Manager or Assistant Community Manager):

• Prepare monthly work schedule for all team members
• Ensure the Leasing team is scheduling and coordinating resident renewal events
• Ensure move-in goal board is accurate on a daily basis
• Complete weekly occupancy forecast form every Monday morning

Leasing/Marketing:

•   Ensure the Leasing team maintains a professional and friendly atmosphere at all times.
•   Ensure the Leasing team answers incoming phone calls in a professional manner and efficiently handles the customers apartment home needs.
•   Ensure the Leasing team Inspects the condition of move-in/move-outs
•   Initiate and implement policies/procedures to maintain resident communications.
•   Ensure the Leasing team is regularly walking the community to identify potential issues needing attention and either address the issue or alert his/her supervisor of the issue and recommends potential solutions.

Leasing/Marketing (In the absence of a Leasing Manager or Assistant Community Manager):

•  Ensure the Leasing team Inspects models and "market ready" apartment homes daily to ensure cleanliness and move-in ready conditions.
•  Ensure the Leasing team is creating a target list of apartment homes to lease, on a daily basis
•  Ensure the leasing team is answering incoming phone calls in a professional manner and handling the customers apartment home needs.
•  Ensure the Leasing team is checking for computer leads every 30 minutes in an effort to communicate with the customer promptly and make an appointment to view the community and apartment homes.
• Ensures the leasing team follows proper prospect follow up procedures and maintains a clean prospect pipeline
•  Ensure the Leasing team is greeting prospective residents, qualifying prospect(s) and determining needs and preferences.
•  Ensure the Leasing team is presenting the community and targeting apartments by demonstrating the features and benefits in an effort to close the sale.
•  Ensure the Leasing team maintains awareness of local market conditions and trends. Contributes ideas to the Community Manager for marketing community and for improving resident satisfaction.
•  Ensure the Leasing team inspects all marketing ads daily to ensure proper community data and photos.
•  Ensure Craig’s List ads are created daily, following the JVM Craig’s List procedures.
•  Ensure the Leasing team is inspecting the condition of move-in/move-outs.
•  Review and contact all notices to vacate to determine the cause of the move-out.
•  Initiate and implement policies/procedures to maintain resident communications.
•  Ensure the Leasing team is physically walking and inspecting community on a daily basis and checks on vacant and target apartments.
•  Update vacancy status on a daily basis and coordinate with service staff to ensure timely recondition of apartments after move-out.

Financial:

• Assist in the formulation of budgets and is responsible for staying within the established budgetary limitations.
• Assist with monthly financial budget reporting and quarterly owners reports
• Ensure that all rents are collected and posted when due
• Ensure POs are created for all merchandise before items are purchased or services are scheduled.
• Ensure all vendor service agreements and contracts are followed and the vendor work is inspected for satisfaction. 

Requirements of Position:

• High school diploma or GED

• Three (3) years supervisory experience
• Three (3) years sales experience
• Three (3) years property management experience
• Three (3)  years of customer service experience in a professional setting is required
• Three (3) years administrative experience
• Excellent written and verbal communication skills
• Computer experience
• Excellent organizational skills

Work Hours:  Minimum 40 hours per week with flexible work week. A Community Manager ll is required to work a flexible work week, including weekends (if needed).

Safety/Risk:

• Report all liability and property incidents to Regional Manager, Director of Training, HR, and VP of Operations immediately. 
• Ensure that all workers' compensation claims are reported immediately and proper paper work is completed in a timely manner.
• Ensure weekly light checks are completed
• Ensure daily camera checks are completed
• Conduct monthly safety meetings with all team members.
• Complete pertinent safety checklists with all team members.

Driver’s License and Transportation:  Must have a valid driver’s license and automobile insurance for personal vehicle transportation throughout the community to perform apartment home tours, inspections of apartment homes, community curb appeal inspections or to pick up replacement parts and supplies from vendors.

Certifications/Licenses:  None

Supervisory Responsibility: 

• Supervise up to three (3) Leasing Associates/Concierge/Leasing Manager
• Supervise one (1) Assistant Community Manager
• Supervise up to three (3) Service Technicians
• Supervise one (1) Service Supervisor/Service Manager

ADA Physical Requirements of the Position: 

• Must be able to climb stairs and walk the Community grounds.

JVM Realty is an equal opportunity employer.